Hotel Rio Serrano - Torres del Paine National Park

Sector Rio Serrano, Torres del Paine National Park, Chileshow map
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Highlights
8
FabulousBased on  36 reviews
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5of 11 hotels in Torres del Paine National Park
Overview

Rio Serrano is a 4-star accommodation within 19 km of Salto Grande.

Guests can easily get to Grey Glacier, which is approximately 37 km away.

This luxury hotel is placed within proximity to parks and a national park.

Rooms

The hotel offers 95 rooms. They are fitted with a heating system, a safe, a private balcony, a personal computer and a writing table. Some rooms overlook the hills. Bathrooms feature a bathtub, a bidet and guest toiletries.

Services

Guests can avail of 24-hour reception, laundry and shopping service.

Relax

Cribs, a buffet and board games are available for children. Sport facilities include horse riding and hiking.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   95.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal indoor pool

Sports & Fitness

  • Fitness centre
  • Water sports
  • Hiking
  • Horseback riding
  • Billiard tables
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Board games

Spa & Leisure

  • Seasonal indoor pool
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Massage
  • Public Bath

Room view

  • Garden view
  • City view
  • Mountain view
  • River view

Room features

  • Air conditioning
  • Central heating
  • VIP room facilities
  • Mini-bar
  • Soundproofed rooms
  • Living room
  • Sitting area
  • Patio
  • Terrace
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Reviews
8.0
FabulousBased on  36  reviews
  • 4.2
    Guest rating

    The way home from the hotel

    Room without tv Hotell without facilities to have good time At the hotel The prices are very high and you expect more than you have,even dinner is not value to what you have to pay It Seem that they know you have no anther possibility or other option in this area

  • 10.0
    Exclusive

    The staff and location was incredible. The operations managers Jose and Yanexis were so helpful and familiar with the area. Kenneth in the excursions spoke wonderful English and our excursions were just wonderful. I received a great massage from Sebastian. Our breakfast service with Andres and Raphael was fantastic. I truly enjoyed the musical entertainment in the evenings and the coffees with baileys were excellent. This is a service oriented group and are truly there to make sure you have a great experience. I had the opportunity to meet the owners of the property and they were just wonderful people with big and generous hearts. I wish them well on the wedding of their daughter at the poproperty in May. I cannot wait to return to hotel rio Serrano .

  • 10.0
    Exclusive

    We were there for 4 nights in the beginning of the season, around 1st of October. It was still rather quiet (in the weekend more people from Santiago), so we got much attention of the staff. The hotel is very spacious, luxurious, very service oriented and lies in a beatiful surrounding. We took daily the 4 course diner (30 usd), excellent.

  • 8.8
    Superb

    High prices charged for booking excursions that could be booked through the park service at no cost.

  • 10.0
    Exclusive

    We had a great time exploring the park through the excursions booked at the hotel. The staff were all friendly and helpful and the rooms were comfortable and clean

    We loved the hotel but they should add a spa

  • 10.0
    Exclusive

    The staff were vey friendly and no request was too much for them. Looked after us very well especially as we were vegetarians.

  • 8.8
    Superb

    The views from hotel and staff were very welcoming

    The tours from hotel were far too expencive. Didnt replace the toiletries every day.

  • 10.0
    Exclusive

    Elegant, beautifully decorated hotel in Patagonia, near Torres Del Paine National park. Friendly staff, clean and comfortable rooms. Excellent breakfast and delicious dinner.

  • 6.2
    Good

    Location was excellent.

    No options when it comes to dinner. Not budget friendly by any means. Staff was less than helpful and did not want to speak with us when they realized we were looking for alternatives to paying the $80 for dinner.

  • 7.8
    Fabulous

    Excellent location, mountains view, confort rooms, good informations on expeditions centers and Marcela's massaje.

    They didn't change the towels when I leaved them in the floor, the "lunch box" for trekking is very poor for a us$18 price. And they could have more food options after 22h.

  • 5.0
    Guest rating

    The location is fantastic.

    The hotel is overpriced compared to the services offered. And apparently - as we discovered when checking out - not all of the staff is not to be trusted. Someone had 'accidentally' added a big tip on our bill, even though we had already tipped the staff in cash. I was so disappointed, though there was no problems in removing this handwritten add on tip on a restaurant bill. Just, remember to check every bill.

  • 8.2
    Fabulous

    Schönes Zimmer mit grandiosem Ausblick, sehr gutes und reichhaltiges Frühstücksbuffet, hilfsbereites Team an der Rezeption

    Geringes Speisenangebot, wenn man das teure Abendbuffet nicht konsumieren möchte, zu laute Musik in den Aufenthaltsbereichen, extrem teure Ausflugsangebote

  • 5.8
    Guest rating

    Ich verstehe die grosse Kritik an diesem Hotel nicht. Klar es ist überteuert. Die ganze Gegend ist aber überteuert. Ebenfalls ist der Preis für das Buffet nicht billig. Aber immer noch günstiger als im Park zu essen. Bedenkt man zusätzlich noch, dass das Buffet "à discretion" und das erste Getränk inbegriffen ist, so ist der Preis in Ordnung.

    Bei einem Hotel dieser Grösse dürfte man eigentlich WIFI im Zimmer erwarten. Kleine Hostels schaffen das ja schliesslich auch.

  • 8.2
    Fabulous

    der Blick aus dem Fenster ist fabelhaft, die Zimmerausstattung war gut und wir hatten auch WLAN auf unseren Zimmer.

    die Massenabfertigung und das Ausnutzen der Lage bei den Preisen für Essen (teures Buffet, kein a la carte möglich) hat uns weniger gefallen, sowie die Staubstrasse und die schlechte Beschilderung bei der Anfahrt.

  • 5.8
    Guest rating

    Das Hotel war nicht behilflich mit An- und Abreise. Wichtige Anrufe wurden nicht an uns Weitergeleitet. Shutleservice in den Park waren nicht möglich. Überteuert für das, was geboten wird. Liegt außerhalb des Parks, höchstens empfehlenswert, wenn eigenes Fahrzeug zur Verfügung steht.

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Highlights
8
FabulousBased on  36 reviews
TripAdvisor Traveler Rating
read all 963 verified reviews
TripAdvisor Traveler Rating
5of 11 hotels in Torres del Paine National Park
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Check rooms and rates
exclusive online offers!
Check-in
Select date
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Rooms and Guests
2Guests1room
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