Hotel Rio Serrano - Torres del Paine National Park

Sector Serrano, Torres del Paine National Park, Chile, .  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hotel Rio Serrano - Torres del Paine National Park

 Free Wi-Fi
 Free parking
 24-hour

24-hour reception

 Sports activities

Horseback riding

Hiking

Billiards/Pool tables

 Spa and relaxation

Reflex massage

 Breakfast

In-room breakfast

Continental breakfast

 Food/Drinks

Restaurant

Bar/Lounge area

 Meeting facilities

Business center

Overview

Rio Serrano is a 4-star luxury hotel offering a panoramic view of Paine National Park.

Major Torres del Paine National Park sights, such as Grey Glacier, Salto Chico and Amarga Lagoon are located nearby.

Rooms

This property comprises 95 rooms featuring Superior Twin Room, Standard Twin Room and Standard Triple Room with a patio, a closet, a minibar, a writing desk and central heating. They feature bathrooms with a hairdryer, a bathtub and a shower.

Eat & Drink

A complimentary breakfast is served daily. The restaurant serves regional dishes.

Services

The hotel offers a safe deposit box, parking and an elevator as well as a meeting room and a business center for guests' comfort.

Relax

On-site children facilities feature a buffet and board games. Such sports activities as horse riding and hiking are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   95.

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Facilities

General

  • Free Wi-Fi
  • Paid on-site parking
  • Late check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • No pets allowed
  • Souvenir shop
  • Currency exchange
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Water sports
  • Horseback riding
  • Hiking
  • Billiards/Pool tables

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Bell staff/Porter
  • Dry cleaning
  • Laundry
  • Welcome drink
  • Shops/Commercial services
  • Tours/Ticket assistance

Dining facilities

  • Bed and breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Snack bar
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting room
  • Meeting/Banquet facilities

Children's facilities

  • Children's menu
  • Children's buffet
  • Board games

Leisure facilities

  • Library
  • Leisure/TV room
  • Reflex massage

Room view

  • Garden view
  • Mountain view
  • Landscape view

Room facilities

  • Heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Turndown service
  • Soundproofed rooms
  • Dressing area
  • Patio
  • Terrace
  • Rollaway beds
  • Ironing facilities
  • In-room desk

Bathroom

  • Hair dryer

Media

  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
Show big map »

Hotel Address:

Sector Serrano, Torres del Paine National Park, Chile, .

Get directions
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    95

Rooms and availability

Hotel Rio Serrano photos Room
Standard Twin Room
Bed type: 2 Single beds or Double bed or King-size bed
Size: 390 sq. feet
Check Prices
  • Private bathroom
— Less information+ More information
Room facilities
    Hotel Rio Serrano photos Room
    Standard Triple Room
    Bed type: Sleeping arrangements for 3 persons
    Size: 260 sq. feet
    Check Prices
    • Private bathroom
    — Less information+ More information
    Room facilities
      Hotel Rio Serrano photos Room
      Superior Double Room
      Bed type: King-size bed or 2 Single beds
      Size: 345 sq. feet
      Check Prices
      • Private bathroom
      — Less information+ More information
      Room facilities

        How to reach hotel

        hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
        Show big map »

        Hotel Address:

        Sector Serrano, Torres del Paine National Park, Chile, .

        Get directions
        Hotel information
        • Check-in:
          from  3 pm
        • Check-out:
          until  12 pm
        • Number of rooms:
          95

        Hotel Rio Serrano Location

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        • General

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        Local attractions

        • Glacier Grey - 10.4 mi
          Puerto NatalesChile
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Number of rooms:
            95

          Hotel Rio Serrano Reviews

          Guest reviews are submitted by our customers after their stay at Hotel Rio Serrano

          Average guest rating

          8.2out of 10
          Fabulous
          Based on 23 reviews

          Guest reviews

          • Group of friends
            4.2

            The way home from the hotel

            Room without tv Hotell without facilities to have good time At the hotel The prices are very high and you expect more than you have,even dinner is not value to what you have to pay It Seem that they know you have no anther possibility or other option in this area

          • Older travelers
            10.0

            The staff and location was incredible. The operations managers Jose and Yanexis were so helpful and familiar with the area. Kenneth in the excursions spoke wonderful English and our excursions were just wonderful. I received a great massage from Sebastian. Our breakfast service with Andres and Raphael was fantastic. I truly enjoyed the musical entertainment in the evenings and the coffees with baileys were excellent. This is a service oriented group and are truly there to make sure you have a great experience. I had the opportunity to meet the owners of the property and they were just wonderful people with big and generous hearts. I wish them well on the wedding of their daughter at the poproperty in May. I cannot wait to return to hotel rio Serrano .

          • Older travelers
            10.0

            We were there for 4 nights in the beginning of the season, around 1st of October. It was still rather quiet (in the weekend more people from Santiago), so we got much attention of the staff. The hotel is very spacious, luxurious, very service oriented and lies in a beatiful surrounding. We took daily the 4 course diner (30 usd), excellent.

          • Older travelers
            8.8

            High prices charged for booking excursions that could be booked through the park service at no cost.

          • Family with children
            10.0

            We had a great time exploring the park through the excursions booked at the hotel. The staff were all friendly and helpful and the rooms were comfortable and clean

            We loved the hotel but they should add a spa

          • Group of friends
            10.0

            The staff were vey friendly and no request was too much for them. Looked after us very well especially as we were vegetarians.

          • Group of friends
            8.8

            The views from hotel and staff were very welcoming

            The tours from hotel were far too expencive. Didnt replace the toiletries every day.

          • Older travelers
            10.0

            Elegant, beautifully decorated hotel in Patagonia, near Torres Del Paine National park. Friendly staff, clean and comfortable rooms. Excellent breakfast and delicious dinner.

          • Couple
            6.2

            Location was excellent.

            No options when it comes to dinner. Not budget friendly by any means. Staff was less than helpful and did not want to speak with us when they realized we were looking for alternatives to paying the $80 for dinner.

          • Group of friends
            7.8

            Excellent location, mountains view, confort rooms, good informations on expeditions centers and Marcela's massaje.

            They didn't change the towels when I leaved them in the floor, the "lunch box" for trekking is very poor for a us$18 price. And they could have more food options after 22h.

          • Family with children
            5.0

            The location is fantastic.

            The hotel is overpriced compared to the services offered. And apparently - as we discovered when checking out - not all of the staff is not to be trusted. Someone had 'accidentally' added a big tip on our bill, even though we had already tipped the staff in cash. I was so disappointed, though there was no problems in removing this handwritten add on tip on a restaurant bill. Just, remember to check every bill.

          How to reach hotel

          hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
          Show big map »

          Hotel Address:

          Sector Serrano, Torres del Paine National Park, Chile, .

          Get directions
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Number of rooms:
            95