Hotel Rio Serrano - Torres del Paine National Park

Sector Rio Serrano, Torres del Paine National Park, Chile, .  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hotel Rio Serrano - Torres del Paine National Park

Free Wi-Fi
Parking

Off-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Coffee/Tea in lobby

Welcome drink

Snack bar

Shuttle

Paid airport shuttle

Spa and relaxation

Reflex massage

Laundry

Overview

The 4-star Hotel Rio Serrano lies within 13.0 km from Grey Glacier, Salto Chico and Amarga Lagoon.

Thanks to a boat dock nearby, the hotel is well connected with other parts of Torres del Paine National Park.

Hotel Rio Serrano offers a panoramic view to its guests.

Rooms

Hotel Rio Serrano provides guestrooms appointed with a dressing area, a closet, heating, a writing desk and a private safe. Some rooms overlook the hills. Guests can make use of a hairdryer, a bidet and a bathtub.

Eat & Drink

Those staying at Hotel Rio Serrano can sit down to a complimentary breakfast. The onsite restaurant specializes in regional cuisine.

Services

Guests of Hotel Rio Serrano are welcome to use a meeting room and a business center.

Relax

The property features a special menu and board games for children. The on-site activities include horse riding and hiking.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   95.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi
  • Paid on-site parking
  • Off-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • Gift/Newsstand
  • Smoke detectors

Sports & Fitness

  • Water sports
  • Hiking
  • Horseback riding
  • Billiards/ Pool tables

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Bell staff/Porter
  • Welcome drink

Dining facilities

  • Continental breakfast
  • A la carte restaurant
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities

Children's facilities

  • Cribs available
  • Children's buffet
  • Board games

Leisure facilities

  • Leisure/ TV room
  • Reflex massage
  • Library

Room view

  • Garden view
  • Mountain view
  • Landscape view

Room facilities

  • Heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Dressing area
  • Patio
  • Terrace
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Toilet

Media

  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

How to reach hotel

hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
Show big map »

Hotel Address:

Sector Rio Serrano, Torres del Paine National Park, Chile, .

Get directions
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    95

Rooms and availability

Hotel Rio Serrano photos Exterior Hotel information
Double Room
Bed type: King-size bed or Double bed or 2 Single beds
Size: 390 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Hotel Rio Serrano photos Exterior Hotel information
    King Room
    Bed type: King-size bed
    Size: 390 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      Hotel Rio Serrano photos Room
      Standard Triple Room
      Bed type: Sleeping arrangements for 3 persons
      Size: 260 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities
        Hotel Rio Serrano photos Exterior Hotel information
        Superior Double Room
        Bed type: King-size bed or 2 Single beds
        Size: 345 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information
        Room facilities
          Hotel Rio Serrano photos Room
          Superior King Room
          Bed type: King-size bed
          Size: 345 sq. feet
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information
          Room facilities
            Hotel Rio Serrano photos Exterior Hotel information
            Deluxe Room
            Bed type: 1 Double bed and 1 Single bed or Double bed
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information
            Room facilities

              How to reach hotel

              hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
              Show big map »

              Hotel Address:

              Sector Rio Serrano, Torres del Paine National Park, Chile, .

              Get directions
              Hotel information
              • Check-in:
                from  3 pm
              • Check-out:
                until  12 pm
              • Number of rooms:
                95

              Hotel Rio Serrano Location

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              Local attractions

              • Glacier Grey - 10.4 mi
                Puerto NatalesChile
                Hotel information
                • Check-in:
                  from  3 pm
                • Check-out:
                  until  12 pm
                • Number of rooms:
                  95

                Hotel Rio Serrano Reviews

                Guest reviews are submitted by our customers after their stay at Hotel Rio Serrano

                Average guest rating

                8.2out of 10
                Fabulous
                Based on 23 reviews

                Guest reviews

                • Group of friends
                  4.2

                  The way home from the hotel

                  Room without tv Hotell without facilities to have good time At the hotel The prices are very high and you expect more than you have,even dinner is not value to what you have to pay It Seem that they know you have no anther possibility or other option in this area

                • Older travelers
                  10.0

                  The staff and location was incredible. The operations managers Jose and Yanexis were so helpful and familiar with the area. Kenneth in the excursions spoke wonderful English and our excursions were just wonderful. I received a great massage from Sebastian. Our breakfast service with Andres and Raphael was fantastic. I truly enjoyed the musical entertainment in the evenings and the coffees with baileys were excellent. This is a service oriented group and are truly there to make sure you have a great experience. I had the opportunity to meet the owners of the property and they were just wonderful people with big and generous hearts. I wish them well on the wedding of their daughter at the poproperty in May. I cannot wait to return to hotel rio Serrano .

                • Older travelers
                  10.0

                  We were there for 4 nights in the beginning of the season, around 1st of October. It was still rather quiet (in the weekend more people from Santiago), so we got much attention of the staff. The hotel is very spacious, luxurious, very service oriented and lies in a beatiful surrounding. We took daily the 4 course diner (30 usd), excellent.

                • Older travelers
                  8.8

                  High prices charged for booking excursions that could be booked through the park service at no cost.

                • Family with children
                  10.0

                  We had a great time exploring the park through the excursions booked at the hotel. The staff were all friendly and helpful and the rooms were comfortable and clean

                  We loved the hotel but they should add a spa

                • Group of friends
                  10.0

                  The staff were vey friendly and no request was too much for them. Looked after us very well especially as we were vegetarians.

                • Group of friends
                  8.8

                  The views from hotel and staff were very welcoming

                  The tours from hotel were far too expencive. Didnt replace the toiletries every day.

                • Older travelers
                  10.0

                  Elegant, beautifully decorated hotel in Patagonia, near Torres Del Paine National park. Friendly staff, clean and comfortable rooms. Excellent breakfast and delicious dinner.

                • Couple
                  6.2

                  Location was excellent.

                  No options when it comes to dinner. Not budget friendly by any means. Staff was less than helpful and did not want to speak with us when they realized we were looking for alternatives to paying the $80 for dinner.

                • Group of friends
                  7.8

                  Excellent location, mountains view, confort rooms, good informations on expeditions centers and Marcela's massaje.

                  They didn't change the towels when I leaved them in the floor, the "lunch box" for trekking is very poor for a us$18 price. And they could have more food options after 22h.

                • Family with children
                  5.0

                  The location is fantastic.

                  The hotel is overpriced compared to the services offered. And apparently - as we discovered when checking out - not all of the staff is not to be trusted. Someone had 'accidentally' added a big tip on our bill, even though we had already tipped the staff in cash. I was so disappointed, though there was no problems in removing this handwritten add on tip on a restaurant bill. Just, remember to check every bill.

                How to reach hotel

                hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
                Show big map »

                Hotel Address:

                Sector Rio Serrano, Torres del Paine National Park, Chile, .

                Get directions
                Hotel information
                • Check-in:
                  from  3 pm
                • Check-out:
                  until  12 pm
                • Number of rooms:
                  95