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Hotel Rio Serrano - Torres del Paine National Park

Sector Rio Serrano, Torres del Paine National Park, Chile, .  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hotel Rio Serrano - Torres del Paine National Park

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Seasonal indoor pool

Overview

Hotel Rio Serrano is a 4-star property situated at about 33 km distance from Amarga Lagoon.

The venue is 17 km away from Estancia Pudeto.

This luxury hotel is placed within proximity to parks and a national park.

Rooms

The hotel offers 95 rooms. They are fitted with a heating system, a safe, a private balcony, a personal computer and a writing table. Some rooms overlook the hills. Bathrooms feature a bathtub, a bidet and guest toiletries.

Services

Residents will benefit from laundry and housekeeping.

Relax

Cribs, a buffet and board games are available for children. Sport facilities include horse riding and hiking.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of rooms:   95.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Allergy-free rooms
  • Lift
  • Currency exchange
  • Gift/Newsstand
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Water sports
  • Hiking
  • Horseback riding
  • Billiard tables
  • Fishing

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Board games

Spa & Leisure

  • Seasonal indoor pool
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Massage

Room view

  • Garden view
  • Mountain view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Dressing area
  • Patio
  • Terrace
  • Turndown service
  • Ironing facilities

Bathroom

  • Hair dryer

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
Show big map »

Hotel Address:

Sector Rio Serrano, Torres del Paine National Park, Chile, .

Get directions
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    95

Rooms and availability

Hotel Rio Serrano photos Exterior Hotel information
Standard Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Balcony
    • Air conditioning
    • + More
  • General:Patio
  • Work desk
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Media:Socket near the bed
  • Wake up service
Hotel Rio Serrano photos Exterior Hotel information
King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Terrace
  • Work desk
  • Seating area
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Extra long beds
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Bottled water
  • Media:Socket near the bed
  • Wake up service
Hotel Rio Serrano photos Exterior Hotel information
Standard Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Patio
  • Work desk
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Media:Socket near the bed
  • Wake up service
Hotel Rio Serrano photos Room
Superior Twin Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Work desk
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Extra long beds
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Media:Socket near the bed
  • Wake up service
Hotel Rio Serrano photos Room
Superior King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Extra long beds
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Media:Socket near the bed
  • Wake up service
Hotel Rio Serrano photos Exterior Río Serrano Hotel + Spa
Standard Plus Room
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:Work desk
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Telephone
  • Upper floors accessible by stairs only
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Socket near the bed
  • Wake up service
Hotel Rio Serrano photos Exterior Hotel information
Deluxe Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Terrace
  • Work desk
  • Seating area
  • Dressing area
  • Wardrobe
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Cleaning products
  • Bedding:Cots
  • Extra long beds
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Bottled water
  • Media:Socket near the bed
  • Wake up service
Standard Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
Room Description:

Standard|Standard Single Room (Double bed)

Superior Single Room
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds, 1 Double bed

  • Check Prices
Room Description:

Superior|Superior Single Room (2 twin beds)

Hotel Rio Serrano Location

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  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Glacier Grey10.1 mi
    Puerto NatalesChile
  • Nordenskjold Lake11.7 mi
    Puerto NatalesChile
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    95
Cities nearby

Hotel Rio Serrano Reviews

Guest reviews are submitted by our customers after their stay at Hotel Rio Serrano

8.4
SuperbBased on24 reviews

Guest reviews

  • Group of friends
    4.2

    The way home from the hotel

    Room without tv Hotell without facilities to have good time At the hotel The prices are very high and you expect more than you have,even dinner is not value to what you have to pay It Seem that they know you have no anther possibility or other option in this area

  • Older travelers
    10.0

    The staff and location was incredible. The operations managers Jose and Yanexis were so helpful and familiar with the area. Kenneth in the excursions spoke wonderful English and our excursions were just wonderful. I received a great massage from Sebastian. Our breakfast service with Andres and Raphael was fantastic. I truly enjoyed the musical entertainment in the evenings and the coffees with baileys were excellent. This is a service oriented group and are truly there to make sure you have a great experience. I had the opportunity to meet the owners of the property and they were just wonderful people with big and generous hearts. I wish them well on the wedding of their daughter at the poproperty in May. I cannot wait to return to hotel rio Serrano .

  • Older travelers
    10.0

    We were there for 4 nights in the beginning of the season, around 1st of October. It was still rather quiet (in the weekend more people from Santiago), so we got much attention of the staff. The hotel is very spacious, luxurious, very service oriented and lies in a beatiful surrounding. We took daily the 4 course diner (30 usd), excellent.

  • Older travelers
    8.8

    High prices charged for booking excursions that could be booked through the park service at no cost.

  • Family with children
    10.0

    We had a great time exploring the park through the excursions booked at the hotel. The staff were all friendly and helpful and the rooms were comfortable and clean

    We loved the hotel but they should add a spa

  • Group of friends
    10.0

    The staff were vey friendly and no request was too much for them. Looked after us very well especially as we were vegetarians.

  • Group of friends
    8.8

    The views from hotel and staff were very welcoming

    The tours from hotel were far too expencive. Didnt replace the toiletries every day.

  • Older travelers
    10.0

    Elegant, beautifully decorated hotel in Patagonia, near Torres Del Paine National park. Friendly staff, clean and comfortable rooms. Excellent breakfast and delicious dinner.

  • Couple
    6.2

    Location was excellent.

    No options when it comes to dinner. Not budget friendly by any means. Staff was less than helpful and did not want to speak with us when they realized we were looking for alternatives to paying the $80 for dinner.

  • Group of friends
    7.8

    Excellent location, mountains view, confort rooms, good informations on expeditions centers and Marcela's massaje.

    They didn't change the towels when I leaved them in the floor, the "lunch box" for trekking is very poor for a us$18 price. And they could have more food options after 22h.

  • Family with children
    5.0

    The location is fantastic.

    The hotel is overpriced compared to the services offered. And apparently - as we discovered when checking out - not all of the staff is not to be trusted. Someone had 'accidentally' added a big tip on our bill, even though we had already tipped the staff in cash. I was so disappointed, though there was no problems in removing this handwritten add on tip on a restaurant bill. Just, remember to check every bill.

How to reach hotel

hotel Hotel Rio Serrano - Torres del Paine National Park Torres del Paine National Park location
Show big map »

Hotel Address:

Sector Rio Serrano, Torres del Paine National Park, Chile, .

Get directions
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    95